Welcome to Otra Obra (“Otra Obra”, “we”, “us”, “our”). We are committed to protecting the privacy of our customers and website visitors (“you”, “your”). This Privacy Policy explains what personal information we collect, how we use it, and our commitment to not sharing it with third parties, except as outlined herein. Our primary goal in collecting information is to provide you with the best possible service and communicate effectively regarding your inquiries and orders.
Effective: October 26, 2026
We collect information you provide directly to us when you:
Make an inquiry: This may include your name, email address, phone number, and the nature of your inquiry.
Place an order: This includes your name, shipping address, billing address, phone number, email address, and details about the furniture you ordered.
Contact customer service: We may keep a record of your communication, including your name, contact details, and the content of your message, to help resolve your issue.
Sign up for communications (if applicable): If you choose to subscribe to newsletters or promotional emails, we collect your name and email address.
We do not collect sensitive personal information unless necessary for processing an order or inquiry initiated by you (and even then, we aim to minimize it). Payment information (like credit card numbers) is typically processed directly by our secure third-party payment processors, and we generally only receive confirmation of payment and basic transaction details, not your full financial account information. Please refer to the privacy policy of the specific payment processor used at checkout for their practices.
Otra Obra uses the personal information we collect solely for the following purposes:
To Communicate With You: To respond to your inquiries, provide quotes, answer questions, and offer customer support.
To Process and Fulfill Your Orders: To manage your purchase, arrange for manufacturing or delivery, send order confirmations, shipping notifications, and handle returns or warranty claims.
To Provide Service-Related Updates: To inform you about important information regarding your order, our services, or potential issues (e.g., delivery delays).
Internal Record Keeping: For administrative purposes related to your orders and communications.
Optional Communications: If you have explicitly opted-in (e.g., signed up for a newsletter), we may send you information about new products, designs, or promotions. You can opt-out of these communications at any time.
Otra Obra does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Our commitment is to use your information exclusively for direct communication and order fulfillment related to Otra Obra.
The only limited circumstances under which we might disclose your information are:
Service Providers acting on our behalf: We may share necessary information (like your name and address) with essential third-party service providers strictly for the purpose of fulfilling our service to you, such as shipping carriers responsible for delivering your furniture. These providers are contractually obligated to keep your information confidential and use it only for the specific service they are providing for Otra Obra.
Legal Requirements: If required by law, regulation, legal process (like a subpoena or court order), or governmental request, we may disclose your information. We will do so only to the extent legally necessary.
We implement reasonable administrative, technical, and physical security measures designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, please be aware that no internet transmission or electronic storage method is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, primarily to manage our relationship with you regarding your orders and inquiries, unless a longer retention period is required or permitted by law.
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or request the deletion of your data. To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable laws.
Our products and services are not directed towards individuals under the age of 13 (or a higher age threshold if applicable in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any updates on this page effective per the dated at the top. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@otra-obra.com
